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  • Customer care

    Our systems are the solution to guarantee that your products will only leave the process with the desired quality, to make sure that you do not have to worry about that anymore. We realize that you want to focus on your own business operations and do what you are good at. That is exactly where our Customer Care department adds value with the following services:Our systems are the solution to guarantee that your products will only leave the process with the desired quality, to make sure that you do not have to worry about that anymore. We realize that you want to focus on your own business operations and do what you are good at. That is exactly where our Customer Care department adds value with the following services:
     

    • Customer Service 
    • Spare Parts Service 
    • Inspection and Service Contracten 

    Customer service

    At our Customer Care department, you will find motivated and experienced Service Engineers that will support you in all service-related matters. Of course, with a continuous focus on a lasting relationship. They will provide remote and field support, maintenance, installation, training and qualification.  

    Spareparts service

    To guarantee an optimal uptime and shorten the Mean Time To Repair (MTTR), Kobobss offers the opportunity to provide the correct parts in the right time and place.  

    Inspection and Service Agreements

    Both services, Customer and spareparts service are coming together in our Inspection and Service Agreements, also known as Service Level Agreements. These contracts aim to increase system availability and productivity of the systems, to keep the equipment in the best condition and to make clear agreements in terms of price, delivery time and responsiveness. 

    Guarantee of durability

    In our service department, you will find motivated and experienced Service Engineers who support you with all service-related matters. Naturally, with a continuous focus on a sustainable relationship. To ensure optimal uptime and shorten the Mean Time To Repair (MTTR), Kobobss offers the possibility to provide the right parts at the right time and the right place.

    You can always fall back on them!

    After the self-installed smart cameras have been replaced by the PackCheck Flex from Kobobss, there is a solid solution that fully checks every package.

    “In addition to choosing this solid solution over the smart camera, the choice for Kobobss was made because of the knowledge, experience and service. You can always fall back on Kobobss Customer Care in case of questions. “

    Arno Sanberg, de Menken Keuken

    Een mooie slimme innovatie !

    Voor het verpakken van onze bevroren aardappel producten slaan wij het product op in de vriescel.

    Deze oplossing helpt ons om product

    Gerbert Loeffen, Agristo

    What is important to us

    Loyalty

    At Kobobss we are sincere, committed and proud to be a loyal and reliable partner for you. We add value to your process in an open and honest way.

    Expertise

    Because our solutions are produced at Kobobss, just like our software. You can always rely on our knowledge and skills, with which we are always ready for u.

    Attention

    We think it is important to continue to take care of our products. This way we not only take care of our solutions, but also of your process.

    How can we help you?

    Talk to someone directly?

    Then contact one of our colleagues, they will be happy to talk to u.

    Call +31 (0) 113 572 320

    Rather not by telephone?

    Send us an email with your question and information, this way we can provide the most specific answer possible.

    Mail to info@kobobss.com